Having a Third-Party supporting your family in Financial Literacy and Accountability is essential for the progression for any family. Contact Robinson Consulting Group to inquire about our services.

At Robinson Consulting Group, we are committed to providing you with exceptional service and clear, fair policies. Understanding how we manage refunds, deliveries, returns, and cancellations is important both for your peace of mind and to ensure a seamless experience with our services. Below, you will find detailed information about our policies regarding order fulfillment:

Refund Policy
Customers are eligible for refunds under the following conditions:

• Services that have not commenced within the agreed timeframe due to our inability to provide the service.

• Cancellation of services by a customer within 12 hours before the scheduled start.

• Dissatisfaction with the service, subject to a review case by case.

 

Delivery Policy
As our services are primarily educational and advisory, most are delivered either virtually via online platforms or through in-person sessions scheduled in advance. We aim to:

• Schedule all sessions at a time that is mutually agreeable.

• Provide all necessary materials for the session digitally

 

Return Policy
Due to the nature of our services, returns of goods do not apply. However, we are dedicated to ensuring your satisfaction and are willing to revisit and re-evaluate the sessions to meet your expectations whenever possible.

Cancellation Policy
Customers can cancel their subscriptions or reservations under the following conditions:

• Notice of cancellation is provided at least 0.5 days before the next scheduled session or billing period.

• Subscriptions may be cancelled at any time; however, charges for the current billing period are non-refundable unless cancelled within the above period.

 

We strive to be transparent in our operations and hope these policies help clarify what you can expect from us. Your trust and satisfaction are paramount, and we are here to support you in achieving your financial goals. Should you have any questions or need further clarification regarding any of the above policies, please do not hesitate to contact us.

Thank you for choosing Robinson Consulting Group as your partner in financial education and accountability.